This audio seminar is not just aimed at those who deal with customers on a daily basis but at everyone in any organisation, because customer services are everybody's responsibility and the companies who recognise this are the ones who will ultimately benefit from the manifold advantages of having contented customers and the profitable consequences.

CD - C1701

Lawrence Leyton is the UK's No.1 motivational speaker appearing all over the world with his seminars reaching well over a million people.

As a successful author in personal development, a skilled neuro-linguistic practitioner and also a thought field therapist his advice is sought by leading people in the fields of business, politics and sport, including world class athletes in their preparation for the Olympic games.

Lawrence Leyton recently appeared on “The Fear of Flying” television program aired on Channel 4.

Total playing time 48 minutes